Useful Tips

It is important to teach children how to call 000 and advise personal information such as their name, address and phone number.
Put your address and telephone number on, or near, your phone just in case a visitor has to call for assistance on your behalf.
If calling from a house, unit, flat or business address, ensure that the house/street number is clearly visible from the street.
If you are in a hard to find location have someone wait outside the building/location to wave the ambulance down or leave the front light on at night.
If you live in a rural area or an area difficult to find, remember landmarks such as ‘yellow house with blue picket fence’ for example.
Make it a habit to note street names of places you frequent such as shops, schools, parks, restaurants, clubs and sporting grounds. This could assist you to give more detailed information.
On trips to unfamiliar areas advise someone of your planned route.
Carry a torch with you at night.
If there is a cordless phone at the address where the ambulance is required, ensure you take the handset with you when moving around the immediate vicinity.
Always provide accurate information to help us get to you quickly.

Give way as soon as you hear a siren or see the flashing lights. Don’t panic or break traffic rules. That can make matters worse. Generally move safely to the left.

Should I prepare anything before the ambulance arrives?

You or someone you know can assist paramedics for your journey to hospital by following these suggestions:

Before the ambulance arrives ensure there is a clear pathway to the entrance of your property. This may involve moving objects such as cars, pot plants or furniture. The paramedics may need to take a stretcher or equipment to where the patient is located.
Lock away any pets.
Pack any items of clothing or accessories you may need in a small bag.
Make sure you have all your regular medication ready to take with you. It’s always handy to have a medication list to give to the paramedic.
Notify the paramedic of any allergies or special requirements you may have.
Paramedics will require details of your address and date of birth.
Have a list of contact numbers with you such as family members or friends.
Ensure you have all relevant pension or health cards.
Do not take items of value with you.
Do not forget to take a set of property keys with you.
Have someone check that all doors and windows are locked and all electrical appliances are turned off.

Give way as soon as you hear a siren or see the flashing lights of an ambulance. Don’t panic or break traffic rules. That can make matters worse. Generally move safely to the left.