Complaints
We appreciate your feedback about the services you receive, even if you were not happy, so services can be improved. You can lodge a complaint about the service or care you received at any time, either by phone, fax or post. You can also email complaints@ambulance.nsw.gov.au. There are also complaint co-ordinators in each of the divisions who can help you.
Contact details:
| Sydney Division 75 Carlton Crescent Summer Hill NSW 2130 Phone: (02) 8752 0444 Fax: (02) 8752 0429 |
Northern Division |
Southern Division Locked Bag 13 Goulburn NSW 2580 Phone: (02) 4827 0400 Fax: (02) 4827 0425 |
Western Division PO Box 15 Dubbo NSW 2830 Phone: (02) 5804 6733 Fax: (02) 5804 6738 |
After hours please call 1800 269 133. If a complaints officer is unavailable you may leave a message. We will get back to you as soon as possible, usually the same day.
If you are writing or leaving a message make sure you tell us:
- your name and contact details
- the name of the patient, if applicable, and your relationship with them
- the date and time of the incident or treatment
- the address where the incident or treatment occurred
- the hospital destination
- any other relevant comments
If you are not happy with how your complaint is managed please contact our Professional Standards and Conduct Unit during business hours on (2) 9320 7785 or for the price of a local call 1300 655 200.
If you are still dissatisfied, you can contact the Health Care Complaints Commission, Locked Bag 18, Strawberry Hills, phone (02) 9219 7444 or toll free 1800 043 159.
The Health Care Complaints Commission is an independent body set up to look at people’s complaints about health services. A complaint may be investigated by the Commission, referred to another body or person for investigation, referred for conciliation with the complainant’s permission or referred to the Director-General of Health.
The Health Care Complaints Commission is an independent body set up to look at people’s complaints about health services. A complaint may be investigated by the Commission, referred to another body or person for investigation, referred for conciliation with the complainant’s permission or referred to the Director-General of Health. (website www.hccc.nsw.gov.au)