Organisational Structure
Ambulance operates under the Health Services Act 1997. The Chief Executive is responsible for the day to day running of Ambulance. General Managers are responsible for operational, medical and corporate functions and the executive is supported by a range of administrative, professional standards and public affairs staff. Download a copy of the Organisational Structure [PDF, 24kb].
Operations Division
Operational Services is responsible for the delivery of front line pre-hospital care, medical retrieval and health related transport.
The State is divided into four divisions, responsible for service delivery, and administrative and business support functions. Each division is supported by an operations centre, which coordinates all resources in their particular area.
Sydney Division
Most densely populated of all divisions, extending from Cowan in the north, to Wingello in the south and Mt Victoria in the west.
Northern Division
Extends from the Queensland border in the north, to the Hawkesbury River in the south, including the towns of Murrurundi and Merriwa to the west.
Southern Division
Extends from Helensburgh in the north to the Victorian border in the south, west to the South Australian border.
Western Division
The largest geographical area within Ambulance, from the Queensland border in the north, the South Australian border to the west, Oberon and Ivanhoe to the south and Lithgow to the east.
Operations Centres
Located in Sydney, Charlestown (Newcastle), Warilla (Wollongong) and Dubbo.
Aeromedical and Medical Retrieval Services Division
The Aeromedical and Retrieval Services Division consists of the Aeromedical Operations Centre (AOC), the Aeromedical Retrieval Unit (AMRU), fixed wing services and rotary wing services. The AOC is collocated with the AMRU and is staffed by Ambulance uniformed personnel and critical care clinicians.
Special Operations Unit
The
purpose of the Ambulance Special Operations Unit is to ensure the
compatibility of the Ambulance operations and disaster planning and special
operations framework, in line with state and national arrangements.
Clinical Development
Clinical Development oversees Clinical Governance via the Ambulance Clinical Advisory Committee (ACAC) and the Clinical Review Group.
Education
The Ambulance Education Centre (AEC), a Registered Training Organisation, provides induction and in-service clinical training and clinical assistance programs. The AEC is supported by twelve regional training units and clinical training officers who provide educational and assessment processes for clinical certification. A continuing professional development points system, known as Certificate to Practice, ensures ongoing training is aligned to developments in pre-hospital care.
Clinical Professional Development
Clinical Professional Development coordinates
a wide range of clinical projects and establishes processes and procedures
that contribute to the clinical enhancements and on-going clinical
professional development of paramedics and operational clinical
services.
Clinical Performance
Developing key performance indicators for patient safety and establishing clinical data for identifying risks and improvements in clinical practice in pre-hospital care services.
Mental Health
Development
and implementation of strategies to enhance the capacity for paramedics
to manage patients suffering from mental illness, including treatment
and transport options.
Patient Safety
Development of clinical key performance indicators and coordination
of clinical quality and patiet safety initiatives.
Advanced Care Projects
Oversees the expanded decision-making and extended care paramedics projects which are designed at providing more appropriate services for those patients whose needs could be better served by referrel to health services other than emergency department attendance.
Medical Advisor
Performs the Medical Director role, provides clinical leadership,
guarantor of Ambulance clinical practice, and oversees the introduction
of evidence based medicine into Ambulance. The position also has a colloborative
lead role in the development of clinical initiatives and a key role
in clinical governance and Chair of the Ambulance Clinical Advisory
Committee.
Corporate Services
Corporate Planning
Corporate Planning consolidates planning functions within a single unit to enhance strategic and operational planning throughout Ambulance.
Workforce
Workforce
is responsible for the development and management of strategic
and operational human resource policies, programs and services, including
recruitment, learning
and organisational development, equity and diversity, personnel
and employment support services, employee relations and workplace health
and safety management, including risk management, workers’ compensation
and occupational rehabilitation.
Infrastructure and Asset Services
Infrastructure
and Asset Services is responsible for the forward planning and subsequent
development of Ambulance asset infrastructure requirements. Specific areas
of activity relate to the planning, development and maintenance of the real
assets, implementation of the fleet replacement and maintenance programs
and assessment and acquisition of medical equipment.
Information Systems and Support
Information Systems and Support has three major areas of responsibility; AmbCAD Support, Technology Services and Telecommunications. AmbCAD Support is responsible for supporting and maintaining the Computer Aided Dispatch systems, including mobile data terminals. Technology Services is responsible for the purchase, deployment and maintenance of computer services and equipment, including associated software. Telecommunications is responsible for the purchase, deployment and maintenance of telecommunications services and equipment, including fixed and mobile, and wired and wireless services.
Finance and Data Services
Finance and Data Services
Finance and Data Services is responsible for the management of information and data integrity, as well as Ambulance financial resources.
Financial Services:
Financial Services includes
revenue, financial and expenditure accounting, payroll, purchasing
and supply, asset accounting and cash management functions.
Data Services:
Data Services is responsible for developing, enhancing and maintaining
the operational capability of key corporate data systems and data
collections to inform and support effective decision making. This
includes managing the strategic capability of the finance/accounting,
human resource and patient health care records databases and processing
functions
as well as providing effective and compliant records and mail management
services.
Operational Information Unit:
The Operational Information Unit collates and analyses statistics,
develops key performance indicators and measures, relating to all
areas of ambulance operations and has input into the development
of service delivery strategic programs
Business Development:
Business
Development maintains responsibility for numerous statewide
revenue contracts with other Government agencies for the provision
of ambulance services, assists manage Ambulance wide projects and
provides high level support to the Director, Finance and Data Services.
Salary Packaging:
Salary Packaging provides tax effective salary benefits to Ambulance
employees. These benefits are tailored to individual requirements
and participation in the scheme is voluntary.
Rural Financial Services:
Rural Financial Services support Financial Services and provides
financial accounting and management accounting services to the three
rural divisions of Ambulance.
NSW Health Counter Disaster Unit
The NSW Health Counter Disaster Unit is responsible for disaster and emergency planning, preparedness and aspects of recovery action across NSW Health. This includes drafting and reviewing state plans, supporting policies and procedural guidelines, and related strategic education and training strategies.
The following areas report to the Chief Executive:
Executive Services
Executive Services provides a support function for the Chief Executive and other executives and is the common interface for Ambulance and NSW Health.
Professional Standards and Conduct
The Professional Standards and Conduct Unit deals with
serious complaints and conduct issues across the whole of
Ambulance. In addition to this core function it is charged with influencing and improving Ambulance capacity, performance and credibility in corporate and ethical governance. The Unit has recently attracted additional responsibilities in respect of clinical governance and patient safety issues and systems.
Public Affairs
Public Affairs manages media, publications, community consultation, corporate communications, resource production, special events, sponsorships, fundraising, advertising, protocol, photography and reception.
Ambulance operates under the Health Service Act 1997. The Chief Executive is responsible for the day to day running of Ambulance. General managers are responsible for operational, medical and corporate functions and the executive is supported by a range of administrative, professional standards and public affairs staff.